Cancellation Policy

1. Booking Procedure • All class bookings must be made online via the Luna Reform website or app. • An account is required for bookings, and accurate information must be provided during registration. • Payment can either be made at the time of booking using accepted payment methods (e.g. credit/debit card), by bank transfer (www.monzo.me/jiabeiding) or by cash upon arrival (please bring exact amount as we cannot guarantee change). • Upon booking, you will receive a confirmation email with the class details and a SMS reminder 24 hours before the scheduled class time. 2. Class Availability • Classes are booked on a first-come, first-served basis, subject to availability. • If a class is fully booked, you may join a waitlist. If a space becomes available, you will be notified and have a limited time to confirm your spot. • We require a minimum of 2 students to hold a group sessions. Classes that do not reach the minimum within 3 hours of class time may be cancelled or rescheduled. 3. Rescheduling and Modifying Bookings • You can reschedule a class if done at least 24 hours before the scheduled start time, subject to availability. • Rescheduling can be managed through your account or by contacting the studio. • Missed or late-cancelled classes cannot be rescheduled or refunded. 4. Cancellations • Cancellations must be made at least 24 hours before the class to qualify for a refund or class credit. • Cancellations within 24 hours are non-refundable. • Refer to our Cancellation Policy for full details. 5. No-Shows • Failure to attend without prior cancellation will result in the forfeiture of the class fee, with no refund or rescheduling. 6. Refunds • Refunds are only available for cancellations made within the required notice period. • Refunds will be processed within 5-7 business days to the original payment method. 7. Studio Policies • Clients confirm they are fit to participate in Reformer Pilates. Please notify the instructor of any health issues prior to class. • Arrive on time. Latecomers may not be admitted, and refunds will not be provided for missed classes due to lateness. 8. Changes to Booking Policy • Luna Reform reserves the right to amend this Booking Policy. Updates will be posted on our website, and continued use of our services indicates acceptance of any changes. 9. Contact Us If you have any questions about this Booking Policy, please email us at: hello@lunareform.co.uk

Contact Details

• Luna Reform, Churchill Way, Cardiff, UK

  07594364851

  hello@lunareform.co.uk