Luna Reform ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website ("Site") and book Reformer Pilates classes, use our services, or interact with us in any way.

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By using our Site, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

We collect personal data from you when you use our Site to book classes, register for an account, subscribe to newsletters, or contact us. This data may include:

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• Personal Information: Name, email address, phone number, and billing address.

• Payment Information: Credit or debit card details, though this data is processed securely by our payment

  processor and is not stored on our servers.

• Usage Data: IP address, browser type, device information, and pages visited on our Site.

• Cookies: Information collected via cookies and similar tracking technologies to improve your user experience on our Site.
   

2. How We Use Your Data

We use the information collected for the following purposes:

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• Providing Services: To book and manage your Pilates classes.
  Communication: To send you confirmation emails, updates, and other communications related to your bookings or our services.

• Marketing: If you have opted in, we may send you promotional emails about our services, offers, and updates. You can unsubscribe from these communications at any time.

• Improvement of the Site: To analyse how users navigate the Site, improve functionality, and personalise your experience.

• Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
   

3. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your data in the following situations:

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• Service Providers: We may share your information with third-party service providers that assist us in operating our Site, such as Wix (our website platform), payment processors, and email marketing platforms. These providers are obligated to handle your data securely and in accordance with the law.

• Legal Requirements: We may disclose your personal information if required by law, such as in response to a legal request or to protect the rights, property, or safety of Luna Reform, our clients, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new entity as part of that process.
   

4. Data Retention

• We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. This includes data needed for accounting, reporting, or other legal requirements.

 

5. Security of Your Data

• We take appropriate security measures to protect your personal data from unauthorised access, disclosure, or destruction. These measures include encryption, firewalls, and secure payment processing. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

 

6. Cookies and Tracking Technologies

• Our Site uses cookies to improve user experience and track website usage. Cookies are small files stored on your device that help us remember your preferences, improve our services, and understand how you use the Site.

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• You can control your cookie preferences via your browser settings. However, disabling cookies may affect the functionality of certain parts of our Site.​​

 

7. Your Rights

• As a data subject, you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR). These rights include:

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• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.

• Right to Erasure: You can request that we delete your personal data in certain circumstances.

• Right to Restrict Processing: You may request that we restrict the processing of your data under specific conditions.

• Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine- readable format.

• Right to Object: You have the right to object to certain types of processing, such as direct marketing.

 

• ​If you wish to exercise any of these rights, please contact us using the contact information provided below. We may ask for verification of your identity before responding to your request.

 

8. Third-Party Links

• Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before submitting any personal data.

 

9. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this page periodically for updates. By continuing to use our Site after any modifications, you accept the updated policy.

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10. Contact Us

• If you have any questions about this Privacy Policy, please email us at: hello@lunareform.co.uk

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Last updated: 4th September, 2024